Innovation Outcomes of Digitally Enabled Collaborative Problemistic Search Capability

A firm’s use of boundary-spanning information systems (BSIS) can be beneficial for innovation by providing access to market-facing information. At the same time, BSIS give rise overload, making it difficult firms leverage most pertinent innovation. Although there has been progress in developing understanding role IS innovation, is unclear what capabilities need develop facilitate presence overload from (IO-BSIS). We maintain that are increasingly experiencing IO-BSIS and therefore a thorough investigation firm-level while coping with needed. To address this important gap, we broaden theory problemistic search proposing digitally enabled collaborative (CPS) capability. propose cross-stream CPS effect—the interaction customers (CPS-C) suppliers (CPS-S)—can enable reinvigorate their internal knowledge engaging filtering interpreting Further, theorize or absence contingency factor affects whether effect likely detrimental Based on analysis data collected 227 firms, find when face do not experience IO-BSIS. thus open black box activity shedding light specific activities advance enabling cope overload.